Refund & Cancellation Policy
Our commitment to your satisfaction
Cancellation
Before shipping only
Returns
For damaged products
Refund Time
5-7 Business Days
At OGRIC INDUSTRIES PRIVATE LIMITED, we want you to be completely satisfied with your purchase. This policy outlines the terms and conditions for cancellations, returns, and refunds.
Cancellation Policy
Before Shipment
- Orders can be cancelled before they are shipped
- To cancel, contact us immediately via email or WhatsApp
- Full refund will be initiated for cancelled orders
After Shipment
- Orders cannot be cancelled once shipped
- You may refuse delivery, and return shipping charges may apply
- Refund will be processed after product is returned to us
Return Policy
Eligible for Return
- Products damaged during transit (with photo proof)
- Wrong product delivered
- Product significantly different from description
- Manufacturing defects
Not Eligible for Return
- Products opened or used (food safety reasons)
- Products without original packaging
- Damage due to mishandling after delivery
- Change of mind after delivery
Important: Due to the perishable nature of food products, we cannot accept returns for opened or used items. Please inspect your order upon delivery.
Return Process
Report the Issue
Contact us within 24 hours of delivery with photos of the damaged/wrong product
Verification
Our team will review your request and verify the issue
Resolution
We'll arrange a replacement or initiate a refund as appropriate
Refund Policy
Refund Eligibility
- Cancelled orders (before shipment)
- Approved return requests
- Failed deliveries due to our error
- Duplicate payments (technical issues)
Refund Timeline
- Refund Initiation1-2 Business Days
- Credit to Bank Account5-7 Business Days
- Credit Card Refund5-10 Business Days
- UPI/Wallet Refund2-5 Business Days
Note: Refund timelines may vary based on your payment method and banking institution.
Non-Refundable Cases
- Shipping charges (except for our errors)
- Products returned without approval
- Requests made after 24 hours of delivery
- Products not in original condition
Need Help?
For refund and cancellation requests, please contact us:
Email: admin@ogric.in
Phone: +91 82987 12340
WhatsApp: Click to chat
Business Address:
OGRIC INDUSTRIES PRIVATE LIMITED
Ward No.4, Near Shiv Mandir Matiyari, Panchayat-Matiyari, Block-Forbesganj, District-Araria, Bihar - 854318, India
Last updated: January 2025
