Refund & Cancellation Policy

Our commitment to your satisfaction

Cancellation

Before shipping only

Returns

For damaged products

Refund Time

5-7 Business Days

At OGRIC INDUSTRIES PRIVATE LIMITED, we want you to be completely satisfied with your purchase. This policy outlines the terms and conditions for cancellations, returns, and refunds.

Cancellation Policy

Before Shipment

  • Orders can be cancelled before they are shipped
  • To cancel, contact us immediately via email or WhatsApp
  • Full refund will be initiated for cancelled orders

After Shipment

  • Orders cannot be cancelled once shipped
  • You may refuse delivery, and return shipping charges may apply
  • Refund will be processed after product is returned to us

Return Policy

Eligible for Return

  • Products damaged during transit (with photo proof)
  • Wrong product delivered
  • Product significantly different from description
  • Manufacturing defects

Not Eligible for Return

  • Products opened or used (food safety reasons)
  • Products without original packaging
  • Damage due to mishandling after delivery
  • Change of mind after delivery

Important: Due to the perishable nature of food products, we cannot accept returns for opened or used items. Please inspect your order upon delivery.

Return Process

1

Report the Issue

Contact us within 24 hours of delivery with photos of the damaged/wrong product

2

Verification

Our team will review your request and verify the issue

3

Resolution

We'll arrange a replacement or initiate a refund as appropriate

Refund Policy

Refund Eligibility

  • Cancelled orders (before shipment)
  • Approved return requests
  • Failed deliveries due to our error
  • Duplicate payments (technical issues)

Refund Timeline

  • Refund Initiation1-2 Business Days
  • Credit to Bank Account5-7 Business Days
  • Credit Card Refund5-10 Business Days
  • UPI/Wallet Refund2-5 Business Days

Note: Refund timelines may vary based on your payment method and banking institution.

Non-Refundable Cases

  • Shipping charges (except for our errors)
  • Products returned without approval
  • Requests made after 24 hours of delivery
  • Products not in original condition

Need Help?

For refund and cancellation requests, please contact us:

Email: admin@ogric.in

Phone: +91 82987 12340

WhatsApp: Click to chat

Business Address:
OGRIC INDUSTRIES PRIVATE LIMITED
Ward No.4, Near Shiv Mandir Matiyari, Panchayat-Matiyari, Block-Forbesganj, District-Araria, Bihar - 854318, India

Last updated: January 2025